Process Assessment and Improvement


GCAP performs organizational assessments to review current practices, assess efficiency, and offer pragmatic tools for improvement. Our experts align years of experience, industry knowledge, and best practices to provide our clients with a comprehensive assessment of current conditions and recommendations for implementing effective solutions.

Our Services

  • Best practice implementation
  • Industry benchmarking/best practices review
  • Process, structure, and staffing evaluation
  • Current state assessment reports
  • Gap analysis
  • Policy and procedure review
  • Internal interviews
  • Recommendations for improvement
  • Final report and presentation
  • System implementation
  • Current system review
  • Development of system requirements
  • Implementation support including software configuration and testing
  • System user manuals
  • Training
  • Change management
  • Post-implementation support