Project Name: County of Orange – CGI – County-Wide Accounting and Purchasing System (CAPS) Implementation and Post- Implementation Support Services
Project Background: The County of Orange required support for the county-wide rollout of their Financial, Accounting, Budgeting, and Purchasing enterprise system upgrade.
GCAP’s Role: GCAP was selected by CGI as a subcontractor to provide administrative and technical services as well as support the training initiatives of the CAPS+ upgrade. Our tasks included:
- Performing business process assessments, use case analysis, user acceptance testing, and software configuration.
- Conducting staff interviews to identify user support requirements, and end-user issues.
- Developing and hosting “Train the Trainer” sessions.
- Scripting and creating training videos and e-learning modules.
- Developing County user and system manuals for four separate business areas.
- Revising system process maps covering five different functional areas.
- Validating and updating job aids covering six functional areas.