County of Orange – CGI

Project Name: County of Orange – CGI – County-Wide Accounting and Purchasing System (CAPS) Implementation and Post- Implementation Support Services

Project Background: The County of Orange required support for the county-wide rollout of their Financial, Accounting, Budgeting, and Purchasing enterprise system upgrade.

GCAP’s Role: GCAP was selected by CGI as a subcontractor to provide administrative and technical services as well as support the training initiatives of the CAPS+ upgrade. Our tasks included:

  • Performing business process assessments, use case analysis, user acceptance testing, and software configuration.
  • Conducting staff interviews to identify user support requirements, and end-user issues.
  • Developing and hosting “Train the Trainer” sessions.
  • Scripting and creating training videos and e-learning modules.
  • Developing County user and system manuals for four separate business areas.
  • Revising system process maps covering five different functional areas.
  • Validating and updating job aids covering six functional areas.